Returns & Exchanges

Not love at first sight? It happens. For those “it’s-not-you-it’s-me” moments, we offer an accommodating return policy.  If you’re not 100% satisfied with your order for any reason, let us know; and we’ll make it right.


You may return new and un-opened readymade merchandise within 30 days of purchase in-store, or within 30 days of receipt by mail for a refund of the final purchase price (minus any applicable shipping/delivery fees). An original purchase receipt, packing list, or gift receipt is required for all returns or exchanges. The following custom products and/or services are not eligible for return:

  • Custom Framing Orders
  • Online Printing Orders
  • Laser Engraving
  • Delivery & Installation
  • Packaging & Shipping
  • Gift Cards & Certificates
  • Pre-cut Matboards
  • Damaged Items
  • Final Sale or Clearance Items

How to Return

Sometimes things just don't work out, and that's okay. Begin your return or exchange process below:


Visit your nearest Hall of Frames store in Arizona for free returns. We are open 7-days a week.

By Mail

Start your request online and mail your items back. Return shipping may be deducted from your refund.